Refund policy

zenfluffcare Refund & Return Policy - Pet
Care Store
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We have a 30-day return policy, which means you have 30 days after receiving your item to
request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn
or unused, free of pet hair, dander, or odor, with tags, and in its original packaging. You’ll also
need the receipt or proof of purchase.
To start a return, you can contact us at [INSERT_YOUR_PRO_EMAIL]. Please note that
returns will need to be sent to the following address: [INSERT_RETURN_ADDRESS]
If your return is accepted, we will send you instructions on how and where to send your
package. Please note that customers are responsible for all return shipping costs. Items sent
back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [INSERT_YOUR_PRO_EMAIL].
Damages, Issues & Electronic Products Warranty
Please inspect your order upon reception and contact us immediately (within 48 hours of
delivery) if the item is defective, damaged or if you receive the wrong item, so that we can
evaluate the issue and make it right.
For electronic products: Our warranty and return policy strictly cover manufacturing defects
only. We do not accept returns or refunds for electronic items that show signs of accidental
damage, misuse, improper maintenance, water damage (unless specified as fully waterproof),
or damage caused by pets (such as biting, chewing, or scratching).
All returned electronic items undergo a strict technical inspection upon receipt. If the inspection
reveals that the malfunction is due to user misuse or pet-inflicted damage, the return will be
rejected, no refund will be issued, and the item can be shipped back to the customer at their
own expense.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned due to hygiene and safety reasons for pets:
● Perishable goods: such as pet food, treats, snacks, or supplements.
● Hygiene products: lotions, shampoos, sprays, and wipes cannot be returned once the
protective seal has been broken or the product has been opened.
● Fabric goods: towels, blankets, or drying robes must be completely unused, free of any
odor, and free of any pet hair to be eligible for a return.
● Custom products: such as special orders or personalized items (e.g., engraved collars).
● Hazardous materials: flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item. Unfortunately,
we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the
return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you
have the right to cancel or return your order within 14 days, for any reason and without a
justification. As above, your item must be in the same condition that you received it, unworn or
unused, free of pet hair, with tags, and in its original packaging. You’ll also need the receipt or
proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund
was approved or not. If approved, you’ll be automatically refunded on your original payment
method within 10 business days. Please remember it can take some time for your bank or credit
card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact
us at