Shipping policy

SHIPPING POLICY - ZENFLUFFCARE

Thank you for visiting and shopping at ZenFluffCare. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations

We currently ship exclusively to addresses within the United States (including Alaska, Hawaii, and US Territories). We do not ship internationally or to P.O. Boxes / APO/FPO addresses at this time.

2. Shipping Rates & Costs

Standard Shipping: FREE on all orders across the United States. There are no hidden fees or minimum purchase requirements to qualify for free shipping.

3. Processing & Delivery Times

Our delivery window is divided into two parts:

Order Processing Time: All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Transit / Delivery Time: Once shipped, your package will arrive within 5 to 13 business days.

Please note: Total estimated time from order placement to delivery at your doorstep is between 6 and 18 business days. Delays may occasionally occur due to carrier issues, severe weather, or high-volume holiday seasons.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will become active within 24–48 hours. You can use this number to monitor your pet care products' journey directly on our website or via the carrier's portal.

5. Damages, Lost Packages & Incorrect Addresses

Incorrect Addresses: ZenFluffCare is not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided by the customer during checkout.
Lost/Stolen Packages: Once the carrier marks the package as "Delivered", ZenFluffCare is no longer liable. If your package is missing but marked as delivered, please contact the shipping carrier directly with your tracking number.
Damaged Items: If you receive your order damaged, please save all packaging materials and damaged goods, and contact our support team immediately at [TON_EMAIL_PROFESSIONNEL] with photos of the damage so we can resolve the issue for you.